Sync at your service
Are you online? The Dropbox desktop application can only sync files if your computer is online. You can still work offline with files in the Dropbox folder on your computer. These files will sync to the Dropbox service the next time your computer is online.
Install and set up
Are you using selective sync? To see if the files missing from your computer were selectively synced: Click the Dropbox icon in the menu bar or system tray , and then click your profile picture or initials. Click Preferences… Open the Account tab.
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- Get started;
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Click Change Settings Does it have a blue checkmark next to it, or a different icon? If the box beside your folder has anything other than a blue checkmark, you may be experiencing a selective sync conflict. Have you restarted your computer?
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Have you restarted the Dropbox desktop app? Sometimes quitting and relaunching the Dropbox app will restart sync. To do so: Click the Dropbox icon in the menu bar or system tray , and then click your profile picture or initials. Click Quit Dropbox. Open your applications menu, re-launch Dropbox, and then sign in again if necessary.
Are the files in a shared folder? Are you signed in to the same Dropbox account on all your devices? To check this: On a computer : click the Dropbox icon in the menu bar or system tray , click your profile picture or initials, click Preferences , and then click Account.
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On iOS : open the Dropbox app and tap Settings. On Android : open the Dropbox app, tap Menu , and then tap Settings. On dropbox.
Have you checked your file names? Macs, Windows computers, and Excel spreadsheets have specific file-name characters limits. Have you signed out and signed in again? Sometimes un-linking your account from Dropbox, then re-linking, will fix connection issues: Click the Dropbox icon in the menu bar or system tray , and then click your profile picture or initials.
Dropbox won’t update my files—troubleshoot sync problems
Click Preferences Open the Account tab. Click Unlink This Dropbox Relink your computer by opening the Desktop app and signing-in again. Does your computer have enough hard drive space to sync? To check your hard drive space: On a Mac computer : Check the Apple support site for instructions specific to your version of macOS. On a Windows computer : Check the Microsoft support site for instructions specific to your version of Windows. Do you use security or antivirus software? You can also temporarily disable this software. Once synced, you should no longer see these warnings or quarantine messages.
Note that unlike other folders in Dropbox, the ". This folder does not need to sync. In your iCloud Drive, you can now access anything stored in iCloud including your Desktop and Documents folders. For those folks who work on both Windows and Mac, and who want to share Desktop and Documents files easily between the two systems, you can use the iCloud application on Windows.
File Explorer will then open up to your iCloud folder. You can also access it from the Quick Access menu. The Best Tech Newsletter Anywhere. Join , subscribers and get a daily digest of news, comics, trivia, reviews, and more.
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